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Explore Our Legal Terms and Policies

secret21ofx operates with a clear set of terms, privacy commitments and account policies — written so you understand exactly what applies to your account and how we handle…

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secret21ofx Explore Our Legal Terms and Policies
SOKONGAN UNDANG-UNDANG

Open a Legal Query With Our Team

Our dedicated legal and compliance team handles queries about your account rights, data requests and policy clarifications.

Live Chat Available daily during operating hours, live chat connects you directly with an agent trained to handle account-access queries, policy questions and identity-verification concerns without delay.
E-mel Sokongan Send detailed legal or data-related queries to our support address. Written requests for data access, account closure or policy clarification receive a tracked response within two business days.
Pusat Bantuan Dalam Talian Our online help centre holds current policy documents, terms of service and privacy notices in one place. Check there first for answers about account conditions and data-handling practices.
KESELAMATAN & AMANAH

Switch On Full Account Security at secret21ofx

We have designed our data-handling and account-security practices around the realistic needs of Malaysian account holders — from how we store payment credentials to how quickly we respond to a data-access request.

Perlindungan Data

All personal data collected at registration — including name, contact details and payment method — is stored in encrypted form. We do not sell or share your data with unaffiliated third parties for marketing purposes.

Penggunaan Kuki

We use session and preference cookies to keep your account settings intact between visits. You can manage or withdraw cookie consent at any time through your browser settings without affecting core account functions.

Pengesahan Identiti

When a withdrawal is requested, our verification step confirms that the receiving Touch 'n Go, GrabPay, Boost atau FPX account matches the name on your registered profile — protecting both parties from unauthorised transactions.

Tempoh Simpanan Data

Transaction and account records are retained for the period required under applicable Malaysian financial regulations. Once that period expires, personal data no longer needed for legal or operational purposes is securely deleted.

Akses & Pembetulan

You have the right to request a copy of the personal data we hold and to ask us to correct any inaccuracy. Submit the request via email and we will confirm receipt and act within the timeframe set by applicable law.

Penutupan Akaun

Account closure requests must be submitted in writing. We process closures within five business days, confirm any outstanding balance, and ensure all linked payment-method associations are removed from our system.

Discover Answers to Your Legal Questions

The questions below cover the policy and legal areas we hear about most — from how your data is handled to what happens when you request an account change. If your question is not here, our support team is reachable via live chat or email.

Access to secret21ofx depends on local law and is available where local law permits. You are responsible for confirming that your use of the platform complies with the laws applicable in your jurisdiction before opening an account.

We collect only the data needed to operate your account and process transactions via Touch 'n Go, GrabPay, Boost dan FPX. Data is encrypted at rest, never sold to third parties, and retained only for as long as required by applicable regulations.

Yes. Send a written data-access request to our support email and we will provide a summary of the personal data we hold within the timeframe set by applicable Malaysian law. No charge applies for a first request within any 12-month period.

We will notify you by email to your registered address at least seven days before any material change takes effect. Continuing to use the platform after that period means you accept the updated terms. You may close your account if you do not agree.

Submit a closure request in writing via email. We action closures within five business days, clear any remaining balance to your verified payment method, and remove all stored payment-credential associations from our records.

We share data only with service providers directly involved in operating your account — such as payment processors for Touch 'n Go, GrabPay, Boost dan FPX — and only to the extent needed. We do not share data for advertising purposes with unaffiliated parties.

Contact us via live chat or email with the correction needed. Identity-sensitive changes such as name or payment-account details require supporting documentation. We confirm all approved corrections in writing within two business days of receiving your request.

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