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Explore the Terms That Govern Your Account

Before you open an account with secret21ofx, take a moment to read through the terms and conditions that define how your account operates, what you agree to when…

Applies to all account holdersGoverned by local law where permittedTouch 'n Go, GrabPay, Boost dan FPX coveredUpdated terms notified by emailDisputes handled via our support desk

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Browse the Full Scope of These Terms

secret21ofx Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms and conditions form a binding agreement between you and secret21ofx whenever you access or use our platform, whether on desktop or mobile. Access to our services depends on local law and is available only where local law in Malaysia permits. Your account activity, including

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deposits made through Touch 'n Go, GrabPay, Boost dan FPX, and withdrawals you request, is governed by these terms. We may revise these terms at any time and will notify you through the email address registered to your account. Continued use of your account after a
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revision constitutes acceptance of the updated terms. If you do not agree, you should close your account before the changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TERMS DESK

Contact Us About Your Terms and Conditions

If any part of these terms is unclear or you believe something on your account does not reflect what you agreed to, our support team is here to help you work through…

Live Chat Start a live chat session directly from your account dashboard. Our team can walk you through any clause in these terms and clarify how it applies to your specific account activity or payment method.

Email Support Send a detailed query to our support address and we will respond within 24 hours on working days. Include your account ID and the specific section of the terms you wish to discuss for a faster resolution.

Help Centre Browse our Help Centre for plain-language summaries of key clauses, including how payment terms work for Touch 'n Go, GrabPay, Boost dan FPX transactions and what happens if a dispute is raised.

HOW WE UPHOLD THESE TERMS

See How secret21ofx Manages Your Account Obligations

We take our obligations under these terms seriously and apply the same standards to every account.

Data Handling

We collect only the data needed to operate your account and process transactions. Your personal details are never sold to third parties and are stored using encryption standards consistent with current data protection practices applicable in Malaysia.

Cookie Policy

Our platform uses cookies to keep your session active and to remember your preferences across visits. You can manage cookie settings from your browser at any time. Disabling certain cookies may affect how some features of the platform function during your session.

Account Security

We require a strong password and encourage two-factor authentication on all accounts. If we detect unusual login activity, we will temporarily restrict access and contact you via your registered email before restoring full account functionality.

Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure, as required by applicable law. You may request a summary of the data we hold by contacting our support team through live chat or email.

Your Rights

You have the right to request access to your personal data, ask for corrections where information is inaccurate, and request deletion where permitted by law. All such requests are handled within 30 days of receipt by our support desk.

Requesting Changes

To update registered details such as your email address, phone number, or preferred payment method — including switching between Touch 'n Go, GrabPay, Boost dan FPX — contact our support team with the required verification documents and we will process the change promptly.

Questions We Hear About These Terms

These are the questions account holders in Malaysia ask most often about how our terms and conditions work. If your question is not covered here, our support team can help through live chat or email.

These terms apply to every person who opens an account on secret21ofx.com. By registering and using the platform, you confirm that you have read, understood, and agreed to be bound by all conditions set out in this document.

We will notify you by email to your registered address whenever we make material changes to these terms. You have the option to close your account if you do not accept the revised terms before they come into effect.

All payment methods available on our platform, including Touch 'n Go, GrabPay, Boost dan FPX, are subject to the same terms regarding transaction limits, processing times, and dispute procedures outlined in the payments section of this agreement.

Yes. Submit a data access request through our support desk via live chat or email. We will compile the relevant account data and send it to your registered email address within 30 days of receiving your verified request.

Contact our support team immediately with your account ID, the transaction reference, and the reason for the dispute. We will investigate and aim to provide a written outcome within seven working days of receiving the complete dispute details.

Access depends on local law and is available only where local law in Malaysia permits. It is your responsibility to confirm that using our platform is lawful in your specific location before opening or continuing to use an account.

You can request account closure at any time through our live chat support or by email. Once your request is verified, we will process the closure, settle any outstanding balance, and retain your data only as required by applicable law.

Explore the Terms That Govern Your Account

Contact Us About Your Terms and Conditions

See How secret21ofx Manages Your Account Obligations

Data Handling

Cookie Policy

Account Security

Data Retention

Your Rights

Requesting Changes

Questions We Hear About These Terms

01 Who do these terms and conditions apply to?

02 What happens when the terms are updated?

03 How do payment terms apply to Touch 'n Go, GrabPay, Boost dan FPX?

04 Can I request a copy of the data secret21ofx holds about my account?

05 What is the process if I want to dispute a charge on my account?

06 Is access to secret21ofx available to all Malaysian residents?

07 How do I close my account if I no longer agree to these terms?

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